10 August 2011 @ 16:47 - 01235 224881

1. Date & Time
• 10 August 2011 @ 16:47
2. Phone Number
• 01235 224881
3. Who is calling? - Will you give a Full Name?
• Shaun Davies
4. What company are you calling from?
• RSA
5. What is the purpose of your call?
• Renew Home Insurance 
6. How did you obtain this phone number and my personal details?
• Unable to confirm
7. What personal information do you hold?
• Name, Address & Phone Number
8. Will you give the companies VAT No. to confirm you are calling from a legitimate company? - If not then why not?
• Shaun put me on hold and ended the phone call
9. Would you be willing to give me your personal information so that I can contact you with a follow-up call to discuss the information collected and posted from this phone call.
• No response 
10. Call Duration
• 2 minutes 30 seconds

After the call I did a quick web search and within 30 seconds I was able to find the VAT No: GB 165 0008 01 - there is no legitimate reason to withhold this information. Alternatively Shaun could have refused to provide the information rather than hanging up.

Conclusion:

The telephone number used is listed on PhoneSpamFilter.co.uk as a number reported by users as possible solicitors - carrier: ntl group. The call originated from the Thames View Industrial Park in Abingdon, Oxford.

I do not believe the call to be of a malicious nature, purely opportunistic. 

Rating:  

Co-operation:  2 / 5  Shaun was willing to provide some of the information requested

Professionalism:  1 / 5  Shaun hung-up rather than inform me that the call would be ended

Malicious:  0 / 5  I detected no malice in the call

Annoyance:  1 / 5  It was a minor annoyance to have to deal with the call at an inconvenient time

Success:  4 / 5  I was able to usurp the phone call, stopping Shaun from completing his objective

Total Score:  8 / 25

• A score of 5 is the perfect score
• Between 6 and 10 is classed as good
• Between 11 and 15 is classed as acceptable
• Between 16 and 20 is classed as poor and a report should be considered
• Between 16 and 24 is unacceptable and a brief report should be sent to the relevant agencies
• A score of 25 is appalling and must be reported immediately